Entrepreneur Diaries

Tuesday 22nd April to Tuesday 29th April 2008

I am away at the moment - partly on holiday and partly business, which is why I have not updated my diary every day.

Within the above period, I have had a couple of meetings with our Credit Control manager: Louise Green to go through some issues on our newest contracts.

I have received and dealt with 2 x new enquiries - One from ABN Amro Bank! This will be a huge chunk of business for us if we can pull it off. I have an initial meeting with them on 12th May. The other enquiry was from a small firm of accountants based in London.

I was up at 7am today (Tuesday 29th April), I have been setting up some standard letters for our newest client and dealing with my e-mails.

That's it for today folks.

Thanks for reading.

Jamie - Credit Control Solutions Ltd  ---Making your cash flow -

Monday 21st April 2008

I got up at 9.30am today.

I have a meeting fixed with Louise (Our Credit Control Manager) today at 10.30am to go through a new import process that I devised a while ago and to make sure that she is up to speed with all of the latest developments within the company and to discuss issues.

The meeting went very well with Louise - she is doing a sterling job and is undertaking her roll within the company very passionately. Louise is my rock, without her, I wouldn't be able to grow the business. I would be spending most of my time working "IN" rather than "ON" my business.

That's it for today folks.

Thanks for reading.

Jamie - Credit Control Solutions Ltd  ---Making your cash flow -

Saturday 19th April 2008

I got up at 9am today.

Our phone line is now working, so I spent a couple of hours finishing off the set-up process for our latest customer - The Ice Box

I also e-mailed Clive Gawler from Red Alert giving him a break down of the approximate timings and likely costings for the consultancy work that we will be doing for them.

I spent the rest of the day doing "holiday" type stuff.

That's it for today folks.

Thanks for reading.

Jamie - Credit Control Solutions Ltd  ---Making your cash flow -

Friday 18th April 2008

I got up at 9am today in sunny & warm Turkey!

I had intended to start work early today as we have a new outsourced credit control contract to start for The Ice Box, but, our phone line was down all day, meaning of course no Internet access! I ended up speaking with one of our staff and having them do most of the set-up work for me.

In view of the fact I couldn't work I was forced to take it easy - I ended up sitting on our balcony and chilling with a couple of vodkas!

That's it for today folks.

Thanks for reading.

Jamie - Credit Control Solutions Ltd  ---Making your cash flow -

Thursday 17th April 2008

I got up at 9am today.

Just tying up a few lose ends at work before I fly out to Turkey this afternoon.

Just won another new contract outsourced credit control contract with The Icebox. I will be setting everything up tomorrow and starting work with them tomorrow.

I will be leaving for Gatwick at 1.30pm.

That's it for today folks.

Thanks for Reading,

Jamie - Credit Control Solutions Ltd  ---Making your cash flow -

Wednesday 16th April 2008

I got up at 5.15am today - As usual I arrived at my BNI meeting at around 6.15am. I am normally one of the first to arrive. The formal part of the meeting doesn't kick off until 7am, but, I like to arrive early, as that is prime "networking" time.

I gave one referral today and received 2 back.

I have spent most of the day tying up bits and pieces really. I went to the office at around 12pm and took the staff out for lunch.

I followed up a couple of prospects and that is is really. In the grand scheme of things today was actually quite boring and mundane.

Thanks for Reading,

Jamie - Credit Control Solutions Ltd  ---Making your cash flow -

Tuesday 15th April 2008

I got up at 8.30am today - feeling really tired, ratty and somewhat stressed. I've got loads to do and not enough time to do it!

I'm just planning my day as usual:

I must follow up Clive Gawler from Red Alert. - before they confirm that they wish to go ahead and use our Sage Line 50 service, they need to discuss timescales and costs. 10am: Phone Clive and he is not available, so, I will discuss it with him tomorrow at BNI

I need to phone Richard Elmer from The Ice Box to check that they are happy with our quote. Assuming they are I need to confirm a start date with them. 10am: I spoke with Richard Elmer and he has not received my e-mailed quotation, so, I re-sent it to another e-mail address.

I need to follow up Graduate Fasttrack to establish when they wish us to start working with them.

I must follow up with Southwark News again today - they are an ex-customer of ours who are looking to come back to us! 10.10am: I spoke with Chris and he is busy and will call me back at 1.30pm today. message

Finally, I must e-mail George Stern from Stern & Co - Chartered Accountants

I had an absolutely awful day to day - lots of little annoying jobs to do, but with no energy to get on and do them. To be honest with you I was not in the right frame of mind today. I ended up finishing work at around 1.30pm and trying to relax for a while. I failed dismally. Things just kept going round in my head. I can't complain really, this is the first "off-day" I've had for several weeks. I must confess I find it very hard to relax knowing that I have so much work to do. Having said this, it is important that you recognise the need within you to "get away from it all" for a while and take stock. I know this through bitter experience, so, no matter how guilty I feel by taking time out to chill, it is the best thing you can do.

I started work again at around 5pm and things started to come together for me again. I am feeling a lot more positive and looking forward to tomorrow - I've got my weekly visit to BNI, which, I always look forward to. It does mean getting up at 5.15am though!

Thanks for Reading,

Jamie - Credit Control Solutions Ltd  ---Making your cash flow -

Monday 14th April 2008

I got up at 5.45am today. it is my first day of consultancy work for Stern & Co and I need to be at their office in London by 9.30am.

I arrived @ Stern & Co's offices at 9.30am.

I sat with George Stern for a couple of hours going through what he wanted out of our session. I then sat with their credit controller for a couple of hours to determine how they currently undertook their credit control. Finally, I sat with George again to let him know my initial thoughts. There is certainly scope for improvement.

The plan now is for me to put together a complete Credit Policy and process document for them. I anticipate that this should take around 2-3 days to write. 1 day to discuss further changes with George and a further day on-site to implement.

Come on guys - I know from my Website traffic stats that there are over 500 readers (on average) of this blog on a daily basis. Please start posting some comments.

Thanks for Reading,

Jamie - Credit Control Solutions Ltd  ---Making your cash flow -

Friday 11th April 2008

I got up at 7.45am today. Feeling great and raring to go.

Just looking at my Daily Plan:

• I must e-mail Clive Gawler & Dee Bateman from Red Alert. as summary of our meeting yesterday along with a quotation. - DONE
• I need to phone Richard Elmer from The Ice Box to check that they are happy with our quote. Assuming they are I need to confirm a start date with them - 9.30am: Left message. 10am: left message. 1.30pm: left message. 3pm: left message
• I need to follow up Graduate Fasttrack to establish when they wish us to start working with them. 9.40am - email sent asking them to confirm they want us to start working with them
• I must follow up with Southwark News again today - they are an ex-customer of ours who are looking to come back to us! 9.30am: left message. 10am: left message. 1.30pm: left message. 3pm: left message
• I must do our bank reconciliation today - on the back burner for today (when I'm on the hunt for new business, nothing else matters)
• I need to process payroll journal for this month - All Done.
• I need to do a few more mail shots - sent out another e-mailshot to around 500 people re our Free Credit Control Offer and our Buy One Get One Free Debt Collection offer - see our website for further information 
• Finally, I must start preparing for the consultancy job that we won for Stern & Co - Chartered Accountants - Started - I will finish this over the weekend

I am just following up "hot" prospects at the moment - I am determined to close at least 1 more sale this week. 2 would be even better; as this would mean we have won 5 new contracts this week. I'm not having a lot of luck though - all 3 of my prospects are busy and will call me back later (in reality, I doubt they will call me back) I will keep chasing them throughout the day.

I am off to Turkey again on 17th April. I am therefore making sure that everything is up to date before I leave. My wife & Daughter live in Turkey. We also have a "satellite office" in Turkey currently with 2 staff (my wife is one of them) - I am looking to increase staff numbers in the months to come. There are lots of ex-pats in Turkey who leave the UK thinking they are going to "semi-retire". In reality they get bored after a few months.

Before I can increase staff numbers in Turkey, there are legal issues to overcome - you are not allowed to work in Turkey unless you have a work permit. Brits cannot get a work permit in Turkey for love nor money. My thought process is this: strictly speaking we will not actually be employing people "In Turkey" as such. They will be paid from The UK, as if they were working in The UK. They will have a remote link to our server in The UK. Therefore, all of the "actual work" will be done from computers based from within The UK. This being the case I believe that they are not actually working in Turkey? Having said this, what I believe really doesn't count. being a simple soul, I thought that by going to see a solicitor in Turkey, I would get a definitive answer - No No No, Turkish solicitors don't do "definitive". Apparently, Turkish law is one massive "Grey Area" and solicitors will merely give you their personal take on a particular issue. That way, if the advice turns out to be wrong you can't sue them!

I have just spent the last hour cleaning up my mailing database. If you do regular mail shots (as I do), it is important that your data is "cleansed" on a regular basis.

Arghhhhh - I've had an annoying day in terms of following up "Hot" prospects. I've made lots of calls, but not spoken to anyone - it looks as though closing a new sale today is all but slipping away from me.

Come on guys - I know from my Website traffic stats that there are over 500 readers (on average) of this blog on a daily basis. Please start posting some comments (Hamza, that means you!)

I hope you all have a great weekend.

Thanks for Reading,

Jamie - Credit Control Solutions Ltd  ---Making your cash flow ---

Thursday 10th April 2008

I got up at 8.30am today.

Just looking at my Daily Plan:

• I must finish preparing for my meeting at 4pm today with Clive Gawler (BNI Colleague) from Red Alert. They are looking to use our Sage Line 50 Service
• I need to phone Richard Elmer from The Ice Box to check that they are happy with our quote. Assuming they are I need to confirm a start date with them.
• I need to follow up Graduate Fasttrack to establish when they wish us to start working with them
• I must follow up with Southwark News again today - they are an ex-customer of ours who are looking to come back to us!
• I need to finish off our cash flow forecast - DONE and bank rec - NOT STARTED YET
• I need to process payroll for this month
• I need to do a few more mail shots
• Finally, I must start preparing for the consultancy job that we won for Stern & Co - Chartered Accountants - STARTED

We started work with "Student Aid" today. I have therefore been very busy most of the day setting up processes and raising the first batch of invoices.

I had a great meeting with Dee @ Red Alert today. They have decided to go ahead and use our Sage Line 50 Service - that is 3 new contracts this week! Red Alert are a rapidly expanding business and rather than simply employing more and more staff, they are looking at clever ways of coping with their growth. Our Sage Line 50 service is part of the "Clever Way" of dealing with their ever expanding client base and the credit control issues that will result from this. Clive Gawler - Managing Director of Red Alert was considering employing another credit controller. We have saved him the expense of doing this due to the time savings and efficiency improvements we will make through implementation of the very simple and easy to follow changes we will make. The changes that we make will involve a relatively small "one-off" cost to his business. This compares very favourably with the ongoing costs of employing another member of staff!

I have just finished off the Sales Ledger & Credit Control process for Student Aid Ltd and e-mailed it to one of our staff to manage the contract from here-on-in.

Well it's 8.30pm now and I am going to sign off.

Please come back and read some more tomorrow. Why not make a comment on one of my posts - it's really easy to do!

Many Thanks,

Jamie - Credit Control Solutions Ltd  ---Making your cash flow ---

Wednesday 9th April 2008

I got up at 5.15am today as, I had to go to my weekly BNI meeting in Ashford. I absolutely love BNI - business by referral is the best and smartest way of winning business. I gave out 2 referrals today and received 1 in return. I gave a referral to Alice Spink of Windmill Communications - she is putting together an editorial for me for my advert in "Essential Business Fiance". I also gave a referral to Danny Clements of Printing.com - Ashford, to help me with the layout of my advert. Printing.com - Ashford also happen to be an outsourced credit control customer of ours.

I received a referral from Nick Osborne of The Power Service. Nick is interested in our on-line postage solution - you know, the one that saves you an absolute fortune on your postage costs.

Just looking at my Daily Plan:

• I need to raise a Credit Note for one of our largest customers - Allied Drinks Services - DONE(interestingly, we won this client off of the back of a credit control call we made to them for another of our clients - Brighton Pearl Ltd
• I need to follow up Student Aid Ltd - we are looking to start working with them today - DONE
• I need to follow up Richard Elmer from "The Ice Box" - they are looking to use our "ledger clean up service" They need us to collect as much money as possible from their ledger during the next  month or so. - DONE
• I need to follow up Graduate Fasttrack to establish when they wish us to start working with them
• I must follow up with Southwark News today - they are an ex-customer of ours who are looking to come back to us! - DONE
• I need to finish off our cash flow forecast and bank rec
• I need to process payroll for this month
• I need to do a few more mail shots
• Finally, I must start preparing for the consultancy job that we won for Stern & Co - Chartered Accountants - STARTED

I suppose I had better get on and do some work - I think I will be working very late tonight!

10.15am - I just spoke with Andy @ Student Aid and he is signing the contract, SLA & DD Mandate and faxing to me today - yippee! We should start work with them later today. I am having yet another great week - with 2 new contracts already in the bag.

10.18 - I have just spoken with the accountants for Student Aid (Kirk Rice) - they are doing all of the other book keeping/accountancy stuff. We obviously need to work with them to ensure all of the information that we generate is available to them in order they can do VAT Returns, month end, management accounts etc. We are simply going to generate monthly export reports for them so that they can import the information at their end.

11.30 - I spoke to Chris of Southwark News regarding us chasing their debtors for debts < £150.00. he is going to discuss with his co-directors and call me tomorrow.

11.40 - I did a quick reccie on costings for Southwark News.

Just had to go through an import process with Pam (one of our credit controllers) to make sure that she is up to speed with how it works etc. As most of you probably know already (from previous posts of mine) when we take on an outsourced credit control client, we have to set-up export routines with them to ensure that our data is as up to date as their data. We effectively need to "mirror" their data. As well as setting up export routines with our clients, I need to set up import routines with our staff. The import process for Encoded is slightly different to our usual import process, hence the phone call to Pam to provide some impromptu training. Pam will go through the import process herself tomorrow and if she needs some help, Kieran (another member of staff) will provide her with support.  Failing that, Pam will turn to our Credit Control Manager (Louise).

Please come back and read some more tomorrow. Why not make a comment on one of my posts - it's really easy to do!

Many Thanks,

Jamie - Credit Control Solutions Ltd  ---Making your cash flow ---

Tuesday 8th April 2008

I got up at 8am today.

I have a meeting at 11am with Simon Webster from Facts & Figures Financial Planners- a fellow BNI Ashford Member. Simon is a great guy and makes financial advice very easy to understand. His company strap line is "financial advice everyone can follow". If you are interested in talking to Simon, please click the Link to his website above, or e-mail me & I will put you in contact with him. If you do make contact with him directly, please mention that you got his details from my blog

We Will be starting a new contract today for a company called Student Aid Ltd. They are outsourcing their sales ledger and credit control to us.

Just planning my day at the moment.

I had a great meeting with Simon Webster today.

We won another new contract today from Stern & Co Chartered Accountants. They are using our Consultancy Services. We will start work with them on Monday.

That is it for today folks.

Please come back and read some more tomorrow. Why not make a comment on one of my posts - it's really easy to do!

Many Thanks,

Jamie - Credit Control Solutions Ltd  ---Making your cash flow ---

Monday 7th April 2008

Hello everyone.

I got up at 8.30am today - feeling great, well rested and raring to go.

I had a great (and relaxing weekend), my parents came over and stayed for the weekend. Due to the bad weather, we spent most of our time, looking back at old video footage of when my brothers and I were kids - great times!

Anyway, back on with today. I had a meeting with Alice from Windmill Communications - they are a Public Relations Company based in Harrietsham, near Ashford. Like us, Alice is a member of BNI and I have known her for several years. I am happy to personally recommend their services to you. Alice is helping me to put together some editorial for our advert in the upcoming Sunday Times publication "Essential Business Finance". I am also discussing using them for general PR purposes. It is about time, we started getting articles within finance related publications/press. I do not expect miracles from PR, it is a very "slow burn" approach, but, it will help us to get our brand out into the wider market place. If you are interested in talking to Windmill Communications about how they can help you please e-mail me and I will give you their contact details.

I will be following up new & existing prospects for the rest of today.

I also need to:

Prepare a mailshot for Pirtek Franchises.

Prepare a mailshot to existing debt collection customers to let them know about or "BOGOF" offer

Do a Cash Flow Forecast (whilst doing cash flow forecasts is boring, it is important that you do them on a regular basis)

I am having a very peculiar day - whilst my body is awake and refreshed, my brain is still asleep. I tried doing my cash flow forecast, but it just wasn't happening, so, I've left it for now and Will come back to it later.

On a much more positive note, I had a call from an existing prospect (Graduate Fasttrack Recruitment) and they informed me that they have another company called Student Aid Ltd. Student Aid provides the official welcome pack to Universities across the UK. Their packs are placed direct into every single student bedroom at 23 leading UK Universities. The boxes are branded to each of the Universities they work with so products / vouchers within the box are effectively endorsed by the University.  This is a phenomenal idea. If you are interested in advertising within the welcome pack, please e-mail me and I will put you in contact.

Student Aid want to go ahead and start using our Credit Control & Sales Ledger services immediately. I have spent most of the afternoon setting everything up so that we are ready to start work tomorrow. I think I have mentioned before, speed is everything, it is important that your customers perceive that you are a person that gets the job done quickly.

This means of course some of the stuff on my to do list has been put back until tomorrow.

That is it for today folks. Please come back and read some more tomorrow. Why not make a comment on one of my posts - it's really easy to do!

Many Thanks,

Jamie - Credit Control Solutions Ltd  ---Making your cash flow ---

Friday 4th April 2008

I got up at 7.30am today.

I am actually going into the office today for a couple of reasons:

• To be on hand and give support to the credit controllers managing our new contracts with Encoded & SKFF.
• To catch up on paperwork that has been piling up on my desk for the last 2 weeks.
• To raise invoices to our customers (I like doing this, but not as much as like receiving payment from them though!)

Just going through and dealing with all of my paperwork (I hate paperwork).

• Dealing with purchase ledger stuff - keying in new invoices and "advance paying" Direct Debit invoices and arranging some BACS payments. If you want to know what "Advance Paying" means, please e-mail  me and I will let you know (it will save you lots of time and money)
• Also had to fill in a Corporation Tax return for another of our companies (incredibly boring)

I also plan to do the following today:

• Update our website and blogs with our "buy one get one free" debt collection promotion
• Prepare a mailshot for Pirtek Franchises.
• Prepare a mailshot to existing debt collection customers to let them know about or "BOGOF" offer

Right, I've done the invoicing. I'm just about to update my website and Blogs with our "BOGOF" Debt Collection promo.

Just had an e-mail from a guy called Richard Elmer from a company called "The Icebox". I met with him in March 2007 to discuss outsourcing their credit control to us. He has just come back to me asking if we are still interested - "STILL INTERESTED"? - you bet we are! I e-mailed him back to ask when he would like us to start.

Oh well it is 4pm and I'm off home now.

I hope you all have a great weekend.

Thanks for reading.

Jamie - Credit Control Solutions Ltd  ---Making your cash flow ---

Thursday 3rd April 2008

I was up at 7.15am today (unusually early for me!).

I promised Hamza of Encoded I would make sure that we were ready to start work with him first thing today and I wanted to make sure that I fulfilled this promise. (if you make a promise to someone you must make sure that you fulfil that promise on time - if you fail to deliver on a promise, you are then perceived as unreliable)

Today, I will be spending most of my time:

• Finishing off the credit control and sales ledger processes for Encoded & SKFF
• Sending out the first batch of chaser letters for Encoded
• Raising the first batch of invoices for SKFF
• Ensuring the staff allocated to the new contracts are up to speed with processes and requirements etc

I spent all morning putting "processes" together for Encoded & SKFF. SKFF is now up and running and the first batch of invoices were raised and posted by me. I will often get "hands-on" involved at the beginning of a new contract. This is a good way for me to check that the processes I devise actually work. Once I am satisfied that the process works, I then hand it over to a staff member. They then use this process to manage the contract.

Encoded are making a few changes to our standard letter wordings. We will incorporate the changes within our standard letter templates and then do an initial letter run. We will start chasing Encoded's customers by telephone later today/tomorrow.

We received and incorporated the changes to our standard letter text from Hamza of Encoded and the initial letter has been generated and posted today. Our Credit Controllers have also commenced chasing by phone. We do not hang around and pride ourselves on being very efficient and very quick to respond to customers needs. Please find below a short excerpt from Hamza's e-mail to me thanking us for getting things up and running for him very quickly!

----------------------------------------

From: Hamza Whitmore
Sent: 03 April 2008 15:02
To: 'Jamie O'Connell'
Subject: RE: Aged debt detailed report

Many thanks Jamie,

I’m really pleased with how quickly you’ve managed to get things going.  Here’s to a long and mutually profitable relationship!
----------------------------------------

Do you remember in my diary entry of 20th March I shared the following with you:

"Still at the back of my mind though were the 2 customers we had lost 3 weeks prior (one of the losses was due to something very stupid that I did and the other was due to a change of circumstances). We have never lost a client due to poor service"

Well; we got some great news today. The client that we lost is looking to use our services again, albeit in a smaller capacity than before! They are looking for us to chase all of their debts under £150.00.

I need to start getting ready for my meeting at 4.30pm in Ashford with an ex-BNI colleague - Andrew Frisby.

That's all for today folks.

Thanks for reading.

Jamie - Credit Control Solutions Ltd  ---Making your cash flow ---

Wednesday 2nd April 2008

Got up at 5.20am today for my weekly visit to BNI. To learn more about BNI click the BNI link. I gave 2 referrals to a couple of business colleagues and received 3 referrals in return. Business by referral is the best way to obtain new business. If you are interested in joining our chapter in Ashford, please enquire here.

To be honest with you, I am absolutely shattered today. Once again, I had a terrible nights sleep. I find it very hard to relax, particularly when there is so much going on within my business at the moment. Never mind it will all be worth it in the end.

Just planning my day at the moment. I have a few key things to do today:

• Need to finalise data import process for Encoded so we can start work with them later today/tomorrow.
• Need to start work with SKFF Consultancy today
• Need to follow up Graduate Fasttrack Recruitment - I met with them a few days ago and e-mailed a quote to them over the weekend. I need to try and pin down when they want us to start working with them.
• I also need to send out a few more mail shots to generate some new enquiries.
• later today, I am going to put a "Buy One get One Free" debt collection promotion on our website today and update our "FREE CREDIT CONTROL PROMOTION"

We are Making very good progress with Encoded re data import. Encoded are also interested in investigating the possibility of CCS taking over the invoicing process. We have an invoicing solution that sits ion the back of Sage that enables us to import data directly into a Sage invoice template, thus fully automating the invoicing process. This means, we can offer an invoicing process to all of our clients at a very low price. The invoice templates will be fully branded with client logo etc. Hamza is going to think things through. From Hamza's perspective, so long as we are able to extract the billing information from Encoded's Accounts System automatically, It will save him an immense amount of time and money.

Hamza also showed a big interest in our Digital Post Room solution, where you can save an absolute fortune on Postage. If you are interested in saving up to £0.60p on each item that you post, please enquire here

Swapped a couple of e-mails with Hamza re data import - I think we are almost there now!

I spoke with Andy @ Graduate Fasttrack and he is very interested in going ahead and using our services. I have put him in contact with my contact @ Bibby Financial Services to discuss Invoice Discounting. We have some great contacts within The Invoice Discounting Market. If you are interested in an invoice Discounting facility, please enquire here

That's all for today folks.

Thanks for reading.

Jamie - Credit Control Solutions Ltd  ---Making your cash flow ---

Tuesday 1st April 2008

I got up at 9am today - went to be very late and didn't sleep very well at all. Lots of stuff on my mind.

Just planning my day as usual.

Very busy so far today I've:

Been in e-mail communication with Hamza form Encoded. He has sent me some customer sales ledger data to see if we are able to import it into our Software. I am pleased to say that after some minor changes, we imported the information successfully.

When we start working with a new customer, we need to set up daily export routines with them, in order to make sure that our ledgers agree with their ledgers on a daily basis. This is a very important part of the set-up process. If we get this wrong, it means that we could potentially be chasing customers for payment that have already paid - this reflects badly on our customer and us too. Getting this part of the process wrong is a big "NO NO".  I therefore make sure that this part of the process is fully tested before we go live.

Swapped e-mails with SKFF Consultancy (another credit control and sales ledger client that is due to go live tomorrow). I've sent her copies of:

• The invoice e-mail template that she needs to complete every time she wants us to raise an invoice
• The Standard Credit Control letters we propose to send to her customers along with a timetable for her to approve.
• The Sage invoice template bearing her logo and branding that will be used to invoice her clients for her to approve.

I've done a couple of boring things too - paid 2 key suppliers (before the due date I might add!)

Also managed to follow up a couple of prospects. It is important to follow up potential sales every day. You should also never stop marketing - I market my business every day without fail.

Another of our customers called us today to discuss making a few changes to the way we do things and to give us more work. We are always happy to take on more work from existing customer. The fact they want to give us more work means they are obviously very happy with our service. Anyway, I have implemented all of the changes within the credit control process and we will start using the new process tomorrow. That is the good thing about doing business with us - we are able to make very quick decisions and implement changes very quickly.

That's all for today folks.

Thanks for reading.

Jamie - Credit Control Solutions Ltd  ---Making your cash flow ---